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Privacy Policy

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Oxford Open Learning’s Privacy Policy

Modern information and communication technologies play a fundamental role in the activities of Oxford Open Learning. Our principal activity is education.

Our privacy policy covers Oxford Open Learning and its website.

Our full contact details are shown below:

Oxford Open Learning (Trust) Ltd
4 Kings Meadow
Oxford OX2 0DP

Tel 0870 7890800

Web site www.ool.co.uk

Providing Visitors with Anonymous Access

You can access our website home page and browse our site without disclosing your personal data.

The Services and Links of our Website

Our website does not enable our visitors to communicate with other visitors or to post information to be accessed by others.

Our website does not include links to third party web service providers.

Automatic Collection of Information

We automatically log personal data by means such as programming, or we link information automatically logged by such means with personal data about specific individuals. We do so for the following purposes:

  • Customer administration
  • Marketing

We use cookies to store personal data or we link information stored in cookies with personal data about specific individuals. We do so for the following purposes:

  • Customer administration
  • Marketing

Data Collection and Purpose Specification

We collect the personal data that you may volunteer while using our services.

We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations.

Your personal data will be used for our own company marketing and for our own core business processes.

We do not collect or use personal data for any purpose other than that indicated above.

If we wish to use your personal data for a new purpose, we offer you the means to consent to this new purpose where it is possible to do so.

Children’s Privacy

Oxford Open Learning does not accept applications from individuals under the age of 18 (please see our admissions policy). We do not knowingly collect personal data from children.

We do not take specific steps (over and above our normal data protection procedures) to protect the privacy of children who disclose their personal data to us.

We do not provide information about our personal data practices in relation to children on our home page, or at those sites on our website where we collect personal data.

Disclosure and Visitor Choice

We may disclose our visitors’ personal data to our subsidiaries or other organisations in specific circumstances only.

We will only disclose your personal data to third party organisations when you have enrolled in an Oxford Open Learning course and the disclosure of that information is necessary for the administration of your course. Your data will not be passed to third parties for their marketing purposes.

Confidentiality / Security

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:

  • Unauthorised access, improper use or disclosure unauthorised modification
  • Unlawful destruction or accidental loss

All our employees and data processors, who have access to, and are associated with, the processing of personal data, are obliged to respect the confidentiality of our visitors’ personal data.

We ensure that your personal data will not be disclosed to state institutions and authorities except if required by law or other regulation.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link. https://www.hotjar.com/legal/policies/privacy
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link. https://www.hotjar.com/legal/compliance/opt-out

Access to the personal data we may hold about you

You can ask us whether we are keeping personal data about you by:

  • calling this telephone number (0870 7890800 )

Upon written request, we will provide you with a readable copy of the personal data which we keep about you, within a month. We may require proof of your identity. We will provide the information at a charge of £10.

We allow you to challenge the data that we hold about you and, where appropriate, you may have the data:

  • rectified or amended
  • completed

Privacy Compliance

Our privacy policy is compliant with the following instrument: Data Protection Act 1998

In order to demonstrate that our privacy policy accords with the above privacy instrument, we are:

  • voluntarily committed to a Self Assessment procedure

Privacy Support

If you have an enquiry or concern about our privacy policy, please contact:

Greg Smith
Oxford Open Learning
4 Kings Meadow
Oxford
OX2 0DP

Tel 0870 7890800

If you are not satisfied with our response to your concern:

  • You may wish to contact the Information Commission
    ( https://ico.org.uk/ )

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