Very Important Guidelines for keeping your Exams Officer happy

  • Follow the instructions we send out carefully and make sure that you know your exam board and specification entry code. Do not approach an exam centre with no information or the wrong information. You will find everything you need to know about booking on this website, in the exam information we send out or in the Introduction to your course.
  • Once you have found a centre, please do not keep pestering your exam officer with questions which can be answered by reading your course folder, this web page, the exam board web pages or the information we send to guide you through the exam process. If in doubt contact our office or your tutor first.
  • Make sure that you provide your exam officer with a reliable contact phone number and your email address. Exams officers who have to spend hours trying to speak to a private candidate understandably get very frustrated. Always give them Oxford Open Learning’s phone number (01865 798022) as well as your own details, so that they have at least one reliable contact during office hours.
  • Do not be late for exams or fail to turn up without telling anyone. If you are withdrawing from an exam or are unable to get there on the day, please make it a priority to tell your exam centre. Exam officers get extremely stressed if they have to delay the start of an exam for their own students while they try to make contact with a missing private candidate.
  • Always pay your fees even if you do not sit the exam. The exam officer will often have had to do as much work for candidates who have withdrawn as for those who sit their exam.
  • Please treat your exam officer with courtesy and respect. They are not obliged to help you and if they do they are trusting that you will not take up a disproportionate amount of their time.
  • If you provide an email address or a stamped addressed envelope the exam officer will always be able to send your results to you even if you are unable to collect them in person. Results are not given out on the telephone.
  • Please always say “Thank you”. Exams officers go to a lot of trouble to help our students and they do this voluntarily, they are in no way obliged to help you or any other Private Candidate.